Although Novulo products are designed to be incredibly self-explanatory and user-friendly, we have established several support and training resources to assist you with questions and issues that may arise through the course of your work with the program. In addition to the library and forums located in the "My Novulo" section of our website, Novulo also offers several customer support packages that fit your organization’s specific needs:
This technical support package is available for everyone who is registered on the Novulo website and is intended for users who are looking to access the vast repository of technical help and information contained on the Novulo website. It is the most minimal package offered and only allows forum access and some minimal additional support.
Our silver support package expands on the forum access offered in the bronze package, giving you a more hands-on technical support resource. Support for the silver package is offered in the form of a sophisticated online ticket system. By using the ticket support system, you can send in tickets for specific problems and questions in regard to the Novulo platform, which will then automatically reach the right contact person who can assist you in rectifying your issue. The ticket system guarantees that, within 8 working hours, you will be contacted by a Novulo expert to help solve your issue personally.
If you want to be assured of receiving the most comprehensive support, Novulo offers the gold support package. The gold package contains forum access, the use of the online ticket system and a response from a Novulo expert within 6 hours, and 24/7 phone support as well. Questions can be asked directly to a professional Novulo developer, which means that your question gets top priority and given the maximum amount of attention needed to solve your particular issue. The gold package is perfect for heavy users of our software who are confronted with complex programming problems and issues.
If you start a new team and want to achieve maximum productivity within a short period of time, a custom tailored training program is the best approach, particularly if you plan on deploying Novulo using a team of developers who will interact with the software on a regular basis. An initial training course can shorten the learning curve for a team of new users. If needed, the Novulo training can help users to boost their skills in a short period of time, either on-site or at our own training facility. The Novulo training is always custom-tailored to the specific needs of our customers, which means that training can be provided for any skill level and on any subject related to Novulo.
The standard approach for Novulo training courses consists of several well-balanced training sessions. Prior to a training session, we discuss the topics you want to address in the course of the program. A professional Novulo trainer then provides assignments, situations, or scenarios for each training session. Finally, the training session is scheduled. Our training sessions must always be at least one business day in duration.
If you have any questions about the support packages or the Novulo training course, feel free to contact us.
Interested in our Training & Support services? Reserve a date for an appointment.